Jessica J. Suotmaa

Paralegal, Freelance Writer, and Communications Director in San Francisco, CA

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Service-oriented content creator, editor, and proofreader with over seven years overall work experience in the greater Los Angeles area, CA, USA and Beijing, China.

I have four years experience in customer service, including 1-800 (four phone lines), warranty service, "Supervisor" complaint calls (transfers from the call center), and quality control. Trained staff in customer service, especially over the phone, and wrote scripts for my hand-picked survey team. In addition, I developed and managed QA projects as team leader, responding to executive requests as well as feedback from other departments.

I also have one year experience as an Assistant Manager of Patient Care, the customer service and sales department. In this position, I was an account executive with my own roster of clients; PR representative who both created and delivered presentations at various business development meetings; and managed over 40 staff members, of which half were onsite at one of our 13 locations.

I now have almost two years experience in business development, creating and delivering sales presentations to audiences both large (300+) and small (5), attending meetings as company rep, and supporting marketing and PR departments at industry functions. In this role, I have traveled to various cities in China, from first tier to fourth tier, and presented information both in English and Mandarin Chinese.

As a legal assistant, I drafted discoveries and proofread legal documents, and as a technical writer I edited power jumpstart manuals. As a trainer, I rewrote the entire Patient Care Manual and edited all department documentation.

In China, I have over four years experience editing, proofreading, and coaching students in their academic endeavors, from literature essays to college application essays. I edited and proofread a total of three published travel guides, participating in the final production week. I have functioned as an editor and proofreader for lesson plans and financial and market analysis reports.

Today, I contribute to magazines and blogs, while taking classes on SEO and digital marketing trends.

  • Work
    • U.S. Department of Labor
  • Education
    • California State University, Los Angeles
    • Menlo College
    • Pasadena City College